Returns & Cancellations
Return Policy
Returns are accepted within 14 days of delivery, excluding car seats and final sale items, which are not eligible for return. For standard returns, customers are responsible for return shipping, and we do not refund return shipping fees. To be eligib
Start a return
To initiate a return please email [email protected] and include;. A member of our team will respond within 48 hours to confirm your request and provide further instructions.
When will I get my refund?
Different forms of payments have different processing times, so please allow up to 3-5 business days for your refund to be back on your original method of payment once it's been issued. Once received, all returns are re-inspected to assess the item’s
Final Sale Items
Items marked as final sale are only eligible for a return if the item arrived damaged, is missing parts, or is not in the condition it was listed as. Car Seats. For safety reasons, we do not accept returns on car seats unless there is a material defe
I need to cancel my order
Orders can be canceled until 7 AM the following business day after they are placed. If your order has already been shipped: please wait until you have received the package and initiate a return or exchange. Returns and exchanges are accepted within 1
Received the wrong item
Please email [email protected] including your order number and a photo of what you did receive. We will do our best to trouble shoot and make it right!
My order arrived damaged
Please email [email protected] with the following information so our Customer Care team can help resolve the issue.